Last updated: Aug.27, 2026
1578453 BC LTD, operating as Lifetime Wellness Clinic ("we," "us," or "our"), is committed to protecting the personal information of our current and prospective patients. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia privacy requirements.
Information We Collect
We may collect personal information that you provide directly to us, including your name, phone number, email address, date of birth, address, insurance details, health history, and other information needed to provide healthcare services, process billing, and manage appointments.
We may also collect limited technical information when you visit our website, such as browser type, device information, and pages viewed, through cookies and analytics tools.
How We Use Your Information
We use personal information to provide chiropractic, acupuncture, massage therapy, and related wellness services; schedule and manage appointments; communicate with you about your care; process insurance claims and direct billing; comply with legal and regulatory obligations; and improve our website and patient experience.
Patient information is handled confidentially and is used only for healthcare and legitimate business operations related to your care.
How We Protect Your Information
We protect customer information through secure systems, limited access controls, staff training, and administrative safeguards appropriate to the sensitivity of health information.
Access to personal and health information is restricted to authorized personnel who need it to perform their duties. We take reasonable steps to prevent unauthorized access, use, disclosure, or loss of personal information.
Third-Party Service Providers
We may share personal information with trusted third parties who assist us in operating our clinic and website, such as appointment booking platforms (including Jane App), payment and insurance processors, email and communication providers, and website analytics services (including Google Analytics and Google Tag Manager).
These service providers are permitted to use personal information only as needed to perform services on our behalf and are expected to protect it in a manner consistent with this policy and applicable law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use our site and to support advertising and analytics. You can manage cookie preferences through your browser settings.
Where required, we seek appropriate consent before using non-essential cookies or similar tracking technologies.
Retention and Your Rights
We retain personal information only as long as necessary to fulfill the purposes described in this policy, meet legal and professional record-keeping requirements, and resolve disputes.
Subject to applicable law, you may request access to, correction of, or withdrawal of consent for certain uses of your personal information. We will respond to privacy requests in a reasonable timeframe.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
1578453 BC LTD (Lifetime Wellness Clinic)
101C 4501 North Rd, Burnaby, BC V3N 4R7
+1 (604) 430 2992